Frequently Asked Questions



A group of people with unique shared values, behaviors and artifacts


What is the Medallia Experience Community? 

The Experience Community is a digital-driven community designed to celebrate the stories of those who create exceptional experiences, and share ideas around generating new ones. Anyone who is interested in learning more about the Experience industry is welcome.


What types of events are held in the Experience Community? 

Community events are held online in a meetup style format where attendees can share their audio and visual to engage with other Community members. Where permitted, meetup may be in person.


Is there a cost to join the Experience Community or it’s events? 

The community and all meetups are free for anyone to join and participate in. 


Is the Experience Community right for me? 

The Experience Community is open to anyone who is excited about enhancing experience for customers and employees. The Experience Community offers opportunities for growth, networking, mindshare, and much more through participation in meetup and engaging with other members of the Community.

Our Community consists of Experience professionals and leaders in many different industries, all with their own set of knowledge and expertise. This platform allows you to collaborate and build your own support network for personal and professional growth while enhancing experiences in your career.


How do I join the community? 

Sign up for the community hereAfter you join the community, you can join chapters in order to receive updates on meetings in those chapters, and there is no limit to the number of chapters you can join.


What are Community chapters?

Chapters are ‘Areas of Expertise’ or ‘Focus’ based on top interests. MeetUp events are held within each chapter and Meetups can be in-person, virtual, or a blend of both. Currently, we have Medallia User Group chapters for Medallia customers, plus five General chapters:  

 As the community grows, additional chapters will be added based on interest and demand. 


Once I’m registered for a chapter, how do I sign up for meetups? 

Each chapter page has a list of upcoming events, as well as past events. You can click into the event page to learn more about what will be discussed, and you can RSVP for that MeetUp on the Event Page.


I have signed up for the community; do I need to RSVP for each event?

Yes, each event is unique and requires a new registration. You will receive email notifications for each event you are registered to attend.


I’m a Medallia customer, how do I access the Medallia User Group meetup chapters? 

You can request access to MUG chapters by filling out the request to join form here. 

How do I engage during a meetup? 

When you log into a MeetUp, you will be asked if you want to share your audio and visual. When you approve this, you’ll be able to interact with attendees similar to Zoom.

Additionally, there is a Chat function available on the right side of the page that you can use to message all attendees, send direct messages to another attendee, or ask questions to the event hosts.


Will MeetUps be available after the event to view?  

Each chapter may be run differently depending upon the Chapter Organizer; however, they are able to post a recording of the meetup after the event.  If this is available, it can be added on the event page.


How can I chat with other users in the community? 

There is an Experience Community on Slack to continue conversations from meetups — join today to start engaging with the Community. The purpose of the Experience Community on Slack is to engage with the Community, network with peers and industry leaders, and share solutions and best practices.


What languages will meetups be given in?

Currently, meetups will be hosted in English, with the exception of MUG Portuguese and MUG Espanol. However, we welcome meetups in other languages. Should you want to host a meetup in another language or have a customer who would, please reach out to


I want to learn more about Medallia, but I’m not ready to talk to someone. What can I do? 

You can learn more about Medallia by attending one of our events & virtual experiences at


I want to get even more involved; what can I do?

You are more than welcome to become more involved in the Community. Here are a few ways you can be involved.  


What if I have additional questions?

Please email with any questions.