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< Blog

Contact Center

July 19, 2024

Contact Center

CSAT Scores : How to Measure and Improve the Customer Service Experience
What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can…

May 16, 2024

Contact Center

Improving the Contact Center Experience: Research-Backed Tactics for Success
Learn how to create a stronger customer experience within your contact center using the latest insights from Medallia Market Research. …

April 24, 2024

Contact Center

How to Measure Customer Service
Customer service is one of the most important interactions you have with your customers, and the customer service experience you…

November 22, 2023

Contact Center

How to Communicate with Angry Customers: 15 Quick Tips
Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t…

November 10, 2023

Contact Center

How to Measure Contact Center Performance
You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when making…

November 3, 2023

Contact Center

7 Paths to Grow Your Customer Service Career
While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business landscape…

October 18, 2023

Contact Center

10 Email Templates to Respond to Customer Complaints
Hard as it may be to calm and satisfy an angry customer over the phone, it’s much harder to do…

September 16, 2023

Contact Center

The 11 Most Popular Customer Service Job Titles
With millions employed in the field in the U.S. alone, the customer service industry is the heart of our economy and customer…

September 14, 2023

Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Practices
Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channels. Wondering what your…

September 6, 2023

Contact Center

9 Contact Center Solutions Every Company Needs
Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retention and…