Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
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Run complex, global programs with self-service
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Close the loop and drive action quickly
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Uncover essential insights from every interaction
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Easily share data across systems and teams
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End-to-end customer experience management and orchestration
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Customer Experience Management
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Brochure

Five Contact Center Success Stories in Customer Experience Management

Medallia Contact Center Experience helps customers in:

1. Unifying complex global call center feedback programs into a single solution
2. Ensuring great customer experience across in-house and outsourced contact centers
3. Integrating operational data and call center customer feedback data in one unifying platform
4. Optimizing both call center customer experience and revenue
5. Using agent-level feedback to enable better contact center coaching

Read more about how these five companies helped create better customer experiences in their contact centers by using Medallia.

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…