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< Blog

Jeannie Walters

Guest Author // Jeannie is an award-winning customer experience expert, keynote speaker, and Founder of Experience Investigators. A pioneer in shifting from reactive service to proactive experiences, she has worked with Fortune 500 brands like SAP and JPMorgan Chase. Her LinkedIn Learning courses have 500K+ views, and she’s inspired audiences globally as a Certified Speaking Professional.

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why Intentionality Wins in the AI Age

Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful…

October 3, 2025

Customer Experience

Why Customer Experience Will Always Be Human-Focused: A CX Day Reflection

Celebrate CX Day by reflecting on the incredible evolution of customer experience and the resilience…

February 19, 2025

Customer Experience

3 CX Program Hurdles to Clear to Prove Your Business Results

Here’s how to overcome the most common roadblocks to organizational alignment on customer experience.

January 21, 2025

Customer Experience

5 Skills Every CX Pro Should Level Up

Expert advice on what CX professionals should focus on to build career resilience and stand…