Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
Success Stories
See results from brands like yours
Enterprise-Grade Platform
Explore all features and benefits
World-Class Service
Get support for crucial operations
AI Leadership
Follow our AI experience innovations
Global Impact
Improve the world beyond your own
Partner Network
Access approved, localized expertise
Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
Role-Based Reporting
Close the loop and drive action quickly
AI & Analytics
Uncover essential insights from every interaction
Integrations
Easily share data across systems and teams
Pricing
Expand your program with flexible pricing
Enterprise-Grade Security
Keep your business data safe and compliant
Solutions
Industries
Resources
Brochure
Five Contact Center Success Stories in Customer Experience Management
Medallia Contact Center Experience helps customers in:
1. Unifying complex global call center feedback programs into a single solution
2. Ensuring great customer experience across in-house and outsourced contact centers
3. Integrating operational data and call center customer feedback data in one unifying platform
4. Optimizing both call center customer experience and revenue
5. Using agent-level feedback to enable better contact center coaching
Read more about how these five companies helped create better customer experiences in their contact centers by using Medallia.
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